Refund Policy

This policy explains when refunds apply to bookings, deposits, and service fees paid through ODA. ODA is a product of S3 Proxy, operating out of Berhampur, Odisha. Where a third-party owner or landlord is involved, refund eligibility is governed jointly by this policy and the listing's agreement.

Platform service fees are fully refundable if you cancel within 24 hours of payment AND before the owner has confirmed your booking. After owner confirmation, service fees become non-refundable as they cover verification, agreement generation, and payout processing.

Security deposits are held in trust and refunded within 7 working days of move-out, less any documented deductions agreed to in the rent agreement. Disputes are mediated by ODA's support team within 14 working days.

Rent paid for a given month is non-refundable once the tenancy period for that month has begun. Pro-rated refunds may apply for early move-out only where the rent agreement explicitly allows it.

Renters may cancel a confirmed booking up to 48 hours before move-in for a full refund of rent (service fees excluded). Cancellations within 48 hours forfeit the first month's rent unless the owner agrees otherwise in writing.

If an owner cancels a confirmed booking, you receive a 100% refund of all amounts paid — including service fees — within 5 working days, plus a goodwill credit toward your next booking.

Any failed transaction that is debited from your account will be auto-reversed by the payment processor within 5–7 working days. Duplicate charges are refunded within 3 working days of being reported to billing@s3proxy.in.

Email billing@s3proxy.in from your registered address with the booking ID and reason. We acknowledge within 24 hours and resolve standard requests within 7 working days.

Aadhaar eSign charges, document verification fees, and any service explicitly marked non-refundable at checkout are not eligible for refund once the underlying service has been delivered.

We may update this policy as the platform evolves. Material changes will be notified via email and in-app notice at least 14 days before they take effect.

Refund or billing questions? Write to billing@s3proxy.in.